Your privacy matters to krikya. This page explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal jargon, no hidden surprises.
Privacy at a Glance
Six core commitments that define how krikya handles your personal data every single day.
Every piece of data you send to krikya — from your login credentials to your payment details — is protected by 256-bit SSL encryption. This means your information is unreadable to anyone who might try to intercept it in transit between your device and our servers.
Krikya does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. We use it only to operate your account, process your transactions, and improve the krikya platform — nothing else.
Krikya follows a data minimisation principle. We only collect the personal information that is genuinely necessary to provide our services, verify your identity, process payments, and comply with legal obligations. We don't collect data just because we can.
You have the right to access, correct, and request deletion of your personal data held by krikya at any time. You can also request a copy of all data we hold about you. Simply contact our support team and we will respond within 30 days.
Your personal data is stored on secure servers with strict access controls. Only authorised krikya personnel who need the data to perform their job functions can access it. All access is logged and audited regularly to prevent unauthorised use.
Krikya will always tell you clearly what data we collect and why. If we ever need to change how we use your data in a significant way, we will notify you before the change takes effect — not after. No surprises, no hidden policy updates buried in fine print.
This Privacy Policy explains how Krikya ("krikya", "we", "us", "our") collects, uses, stores, and protects your personal data when you use the krikya platform at krikya.bid. By registering or using krikya, you agree to the practices described in this policy.
Krikya is Bangladesh's most trusted online gaming platform, operating at krikya.bid. We take the privacy of every player seriously — not because we have to, but because we genuinely believe that trust is the foundation of everything we do. When you share your personal information with krikya, you are trusting us to handle it responsibly, and we take that responsibility seriously.
This Privacy Policy applies to all personal data collected through the krikya website, mobile app, customer support channels, and any other krikya service. It should be read alongside the krikya Terms and Conditions and Responsible Gaming policy.
If you have any questions about this policy or how krikya handles your data, please contact our support team at any time. We are available 24/7 and happy to help.
Krikya collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment providers. Here is a clear breakdown of what we collect and why:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communication, transaction alerts, support |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals |
| Usage Data | Games played, bets placed, session duration, login times | Platform improvement, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type, operating system | Security monitoring, fraud prevention |
| Communications Data | Support chat logs, email correspondence | Resolving disputes, improving support quality |
Krikya does not collect or store your full payment credentials. All payment processing is handled by our certified payment partners. We only receive confirmation of successful transactions and the associated account reference.
Krikya uses your personal data only for legitimate purposes directly related to providing and improving our services. We do not use your data for purposes you would not reasonably expect. Specifically, krikya uses your data to:
Marketing communications from krikya are always opt-in. You can unsubscribe from promotional messages at any time by contacting our support team or updating your account notification preferences.
Krikya processes your personal data on the following legal grounds:
Krikya does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:
Krikya will never share your personal data with advertisers, data brokers, or any other commercial third party for marketing purposes. If you ever receive a communication claiming to be from krikya asking for your personal details, treat it as suspicious and contact our support team immediately.
Krikya uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit krikya.bid.
We use the following types of cookies:
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect your experience on the krikya platform.
Krikya retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
When your data is no longer needed and the retention period has expired, krikya securely deletes or anonymises it so it can no longer be linked back to you.
Krikya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse:
In the unlikely event of a data breach that affects your personal data, krikya will notify you promptly and take immediate steps to contain and remediate the breach.
While krikya takes every reasonable precaution to protect your data, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.
As a krikya player, you have the following rights over your personal data. To exercise any of these rights, simply contact our support team and we will respond within 30 days:
Data Rights
You can request a copy of all personal data krikya holds about you at any time. We will provide this in a clear, readable format within 30 days of your request.
If any personal data krikya holds about you is inaccurate or incomplete, you have the right to have it corrected. Contact our support team and we will update your records promptly.
You can request that krikya delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You have the right to receive your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose to do so.
In certain circumstances, you can ask krikya to restrict how we process your data — for example, while a dispute about its accuracy is being resolved.
You have the right to object to krikya processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
The krikya platform is strictly for adults aged 18 and over. Krikya does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on krikya or provided us with personal data, please contact our support team immediately. We will investigate and, if confirmed, close the account and delete all associated data without delay.
Krikya uses age verification checks during the registration process and reserves the right to request supporting documentation at any time to confirm a player's age. Accounts where age cannot be verified will be suspended until verification is complete.
If you suspect a minor is using the krikya platform, please report it to our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.
Krikya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, krikya will notify registered players via email or an in-platform notification before the changes take effect. This gives you the opportunity to review the updated policy and, if you do not agree, to close your account before the changes apply.
Your continued use of the krikya platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how krikya protects your data.
Krikya will always give you advance notice of significant privacy policy changes. We will never make material changes to how we use your data without telling you first.
If you have any questions, concerns, or requests relating to this Privacy Policy or how krikya handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.
Krikya aims to respond to all privacy-related requests within 30 days. For urgent matters — such as suspected unauthorised access to your account or a potential data breach — please use live chat for the fastest response.
Your privacy is important to us. If you are ever unsatisfied with how krikya has handled your personal data, you have the right to raise a complaint. We will investigate all complaints thoroughly and respond with a full explanation of our findings and any actions taken.